General Terms & Conditions - Empire Supplements
The following terms and conditions apply to all orders via our online shop by consumers and entrepreneurs. A consumer is any natural person who concludes a legal transaction for purposes that are predominantly not attributable to his commercial or self-employed professional activity. Entrepreneur is a natural or legal person or a partnership with legal capacity which, when concluding a legal transaction, acts in the exercise of its commercial or self-employed professional activity.
With respect to entrepreneurs, these General Terms and Conditions shall also apply to future business relations without us having to refer to them again. If the entrepreneur uses conflicting or supplementary general terms and conditions of business, their validity is hereby objected to; they only become an integral part of the contract if we have expressly agreed to them.
The purchase contract is concluded with the:
Empire Supplements LTD
Kiosk 1, Haletop House,
Wythenshawe Town Centre,
M22 5RQ Manchester
Company number: 10101944
VAT number: 241 8257 12
The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalogue. You can first place our products in the shopping cart without obligation and correct your entries before sending your binding order at any time by using the correction aids provided and explained in the order process. By clicking on the order button you make a binding offer for the goods contained in the shopping cart. We confirm the receipt of your order immediately after sending the order by an automated confirmation of receipt by e-mail. This acknowledgement of receipt does not constitute an acceptance of your offer. The acceptance takes place within 2 days either by sending a separate declaration of acceptance by e-mail or by delivery of the goods.
Depending on the chosen payment method, a contract can also be concluded as follows:
As part of the SagePay payment service, we offer you various payment methods as SagePay services. After placing your order you will be redirected to the website of the online provider SagePay. There you can enter your payment details and confirm the payment order to SagePay. Thereby the contract with us is concluded.
The language of the contract is English. We save the contract text and send you the order data and our general terms and conditions by e-mail. The general terms and conditions can be viewed here at any time. You can view your past orders in your customer account.
In addition to the indicated product prices, shipping costs will be added. We offer free delivery for orders above 50.00 pounds.
The following payment methods are available in our shop: SagePay payments, credit or debit card. The payment transaction is carried out automatically by SagePay immediately after confirmation of the . payment instruction. The payment transaction will be executed by your credit card company immediately after confirmation of the payment instruction and after your legitimation as a legitimate cardholder at the request of SagePay and debited to your card.
Consumers are entitled to the legal right of withdrawal as described in the cancellation policy. Entrepreneurs are not granted a voluntary right of withdrawal. Any costs to for re-delivery of the goods will be payable in advance by the customer.
If the goods have been removed from their original packaging and/or assembled, your right to cancel may be forfeited. Any free gifts received with your order must be returned, if an order is cancelled.
Consumers have a 7-day right of withdrawal.
Right of withdrawal
You have the right to revoke this contract within 7 days without giving any reasons. The period of revocation shall be 7 days from the day on which you or a third party named by you who is not the carrier has or has taken possession of the last goods.
In order to exercise your right of revocation, you must inform us (email@example.com, Empire Supplements LTD Kiosk 1, Haletop House, Wythenshawe Town Centre, M22 5RQ Manchester) by means of a clear declaration (e. g. e-mail or a letter sent by post) of your decision to revoke this contract.
In order to comply with the revocation period, it is sufficient that you send the notice of revocation prior to the expiry of the revocation period.
If you revoke this contract, we will refund to you all payments we have received from you, excluding the delivery costs and within 14 days at the latest from the date on which we receive notice of your revocation of this contract. We will use the same means of payment for this repayment as you used in the original transaction, unless otherwise expressly agreed with you. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without delay and in any case at the latest within 7 days of the day on which you inform us about the revocation of this contract. The deadline is respected if you send the goods before the expiry of the 7-day deadline. You shall bear the direct costs of returning the goods. You shall only be liable for any loss in value of the goods if this loss in value is due to a handling of the goods which is not necessary for the examination of the quality, properties and functioning of the goods.
Before sending the ordered goods, we always pack them safely and in accordance with requirements in the best possible way. In the event of damage, please do not accept the package and return it directly to us.
The customer is obliged to notify the Seller of the non-compliance of the Goods with the contract within 2 days from the finding of such non-compliance. Seller within fourteen (14) days will address the complaints of the Goods notified by the Customer and notify him about how to proceed.
In case of considering the complaint in favor of the Customer, the Seller will replace the Client advertised product or will send money back.
Customer Vendors can submit a complaint in connection with the use of free services provided electronically by the Seller. The complaint may be submitted in electronic form and sent to the electronic address of the Seller. In the notification, customer complaint should conclude their login name and a description of the problem. Seller shall promptly, but not later than fourteen (14) days shall consider complaints.
Seller shall be liable for non-performance or improper performance of the contract, but in the case of agreements with customers which are Entrepreneurs seller is liable only in the event of intent to cause damage and limits of losses actually incurred by the Client being Entrepreneur.
Seller shall not be liable for any failure or improper performance of services provided electronically, if it is caused by a third party (in particular, telecommunications operators, providers of telecommunications connections and electricity). However, Seller shall be liable as for its own act or omission for the acts or omissions of persons of which means executes electronically supplied services, as well as people who entrusts the execution of these services.
Seller is not responsible for the impossibility or difficulties in the use of the Internet Store, due to causes attributable to the Customer, in particular for the loss by the Client or coming into possession by third parties (regardless of how) his passwords. The seller is responsible, however, if the loss by the customer or by coming into possession of his passwords to third parties due to reasons attributable to the Seller or the reasons for which the seller is liable.
Seller shall not be liable for damage caused by acts or omissions of customers, in particular for the use of their online shop in a manner inconsistent with applicable law or the Rules.
The sole source of Seller’s obligations is the present Regulations and the mandatory provisions of law.
Seller reserves the right to change the Rules. The amendments are effective immediately upon posting on the website of the Online Store. Orders placed before the entry into force of the amendments referred to in this paragraph shall be implemented on the basis of prevailing at the time for their submission.
In matters not covered by these Regulations will apply the relevant provisions of law.